Introduction
This Privacy Policy outlines how Carehome Dental/ Carehomedental.co.uk collects, uses, and protects your personal data in compliance with the Data Protection Act (DPA), Privacy and Electronic Communications Regulations (PECR), and the General Data Protection Regulation (GDPR). Personal data refers to information concerning any living individual who is not already in the public domain.
Registered Address: 207 Clarkston Road, Glasgow, G44 3DS Company Registration: SC565356
Data Controller: Care Home Dental / ICO Registration Number: ZA011127
Who We Are
Carehome Dental/ Carehomedental.co.uk is a dental service specialising in domiciliary and mobile dental care across Scotland. We are committed to safeguarding your personal information and ensuring transparency in our data processing activities while delivering essential dental services.
Personal Data We Collect
We collect personal data to provide our services and communicate with you. This may include:
Contact Information: Name, address, email, phone number (used for scheduling home visits).
Health Information: Medical history, treatment details, and prescriptions (essential for safe and effective care).
Website Usage Data: IP addresses, browser type, and usage patterns collected through cookies.
How We Use Your Information
Your personal data is used solely for purposes related to the provision of our domiciliary service:
Providing dental services and treatment at the patient’s residence.
Communicating appointment reminders and health information to the patient or their designated carer.
Marketing our services, with your explicit consent.
Complying with legal obligations regarding healthcare provision.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Contractual Necessity: To fulfil our agreement to provide dental care to you.
Consent: For marketing communications, which you can withdraw at any time.
Legal Obligation: To comply with healthcare and data protection regulations.
Data Sharing
We treat your personal data with the utmost confidentiality. We may share it with the following parties when necessary for your care or legal compliance:
Healthcare Providers: For referrals or collaborative care (e.g., to a specialist).
Service Providers: For administrative or technical support, all of whom are bound by strict confidentiality agreements.
Regulatory Authorities: As required by law.
We do not sell or broker your data.
Data Retention
We retain your personal data for the following periods:
Treatment Duration: For the length of your treatment with us.
Legal Requirements: We retain data for up to seven years after the last treatment date, as mandated by healthcare regulations in the UK.
After this required period, data is securely deleted or anonymised.
Data Storage and Transfers
Your data is stored on secure servers within the United Kingdom. We do not store personal data outside the European Economic Area (EEA). If any transfer of data outside the EEA were ever necessary, we would ensure full compliance with GDPR requirements.
Your Rights
Under GDPR, you have the right to:
Access: Request a copy of your personal data we hold.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data, subject to necessary legal constraints (e.g., statutory retention periods).
Restriction: Limit the processing of your data.
Portability: Obtain your data in a structured, commonly used format.
Objection: Object to certain processing activities, including marketing.
To exercise these rights, please contact us at hello@carehomedental.co.uk (using the provided contact email).
Complaints
If you have concerns about how we handle your personal data, please contact our Managing Director at hello@carehomedental.co.uk. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
ICO Contact Information Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone: +44 (0) 303 123 1113 Email: https://ico.org.uk/global/contact-us/email/
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any significant changes will be communicated through our website or direct contact.
